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FAQ

Frequently Asked Questions

An FAQ section typically contains a list of questions and their corresponding ones.

What does “escrow” mean?

An escrow is a financial and legal agreement designed to protect Buyers and Sellers in a transaction. For a fee, an independent third party holds payment until everyone fulfills their responsibilities in the transaction. With an escrow payment, the Seller will only receive the funds when the Buyer has received and accepted the products and/or services that are part of the transaction. However, the Seller knows they will receive payment because EscrowUnion.com is holding the funds on their behalf.

When to Use an Escrow Service?

People use escrow services for online transactions when they don’t know each other. Escrow Union protect Buyers, Sellers, and Brokers equally, thereby eliminating any risk of conducting transactions with unknown parties. No matter where you’re selling or buying goods and services online, whether an auction site, an online marketplace, or a B2B e-commerce site, an escrow service will assure your safety. Buy or sell anything online safely, securely, and confidentially. EscrowUnion.com is a regulated and audited service that you can trust to protect you. By treating both parties involved in the transaction equally, EscrowUnion.com makes buying and selling online much safer.

What can you buy or sell with Escrow.com?

EscrowUnion.com can help you safely buy or sell a variety of goods and services online. From digital products to a variety of high-value merchandise, EscrowUnion.com offers priceless peace of mind when you’re transacting with unknown parties. Our customers use Escrow Union to sell a wide range of items, including IPv4s, artwork, personal protective equipment (PPE), luxury goods, and various other general merchandise.

How does Escrow.com work?

Escrow Union reduces the risk of fraud by acting as a trusted third-party that collects, holds, and only disburses funds when both the Buyer and Seller are satisfied. 1.) Buyer and seller agree to terms. Either the Buyer or Seller initiates a transaction. After registering at EscrowUnion.com, all parties agree to the terms of the transaction. 2.) Buyer pays Escrow Union. The Buyer submits a payment by approved payment method to our secure escrow account, Escrow Union verifies the payment, then the Seller is notified that funds have been secured “In Escrow”. 3.) Seller ships merchandise to Buyer. Upon payment verification, the Seller is authorized to send the merchandise and submit tracking information. EscrowUnion.com verifies that the Buyer receives the merchandise. 4.) Buyer accepts merchandise. The Buyer has a set number of days to inspect the merchandise with the option to accept or reject it. If not approved, the Buyer will raise a dispute and enter the dispute resolution process. 5.) EscrowUnion.com pays the Seller. If the merchandise is accepted, EscrowUnion.com releases funds to the Seller from the escrow account.

Who is responsible for paying escrow fees?

The Buyers and Sellers determine which party is responsible for the escrow fees before the transaction.

What if the Seller does not deliver?

If the seller does not deliver on the designated time, here are the following options; 1.) If the Seller has not yet set the status of the escrow to delivered, the funds will be automatically sent back to the buyer. 2.) If the Seller has set the status to deliver and has not actually delivered, the Buyer should try contacting the Seller to know why and if the Seller is not responsive or the Buyer is not satisfied with the seller's response, the Buyer can open and dispute and our legal team of judges will attend to the matter and arrive to a reasonable judgement.

What if the Buyer does not pay?

NOTE: THE SELLER MUST ONLY DELIVER WHEN THE STATE OF OF ESCROW SHOWS THE BUYER HAS ALREADY MADE PAYMENT TO THE ESCROW ACCOUNT. Now, here are the 2 scenarios if the Buyer does not release funds; 1.) If the Seller changes the state of the escrow to delivered, if the Buyer does not respond within a designated time of x days, the escrow will be auto finalized and the funds sent to the seller. 2.) If the Buyer rejects the delivery, they should state why and If the Seller is not satisfied with this response, the Seller can open a dispute.

What if You are not satisfied with the judgement

For this to happen it is either at least one party is dishonest or at least one party did not clearly explain their demands and conditions to the other in the escrow transaction details, or to the team of judges. We can not explain why parties could be dishonest with each other, so the best we can do is to make sure when creating the escrow transaction, provide as much details as you can and always make the other party has understood the demands and conditions properly.

What if I change my mind?

If you change your mind when the escrow transaction has already been set, this will depend on the current state of the escrow transaction and the new arrangement with the other party. If the Seller, or Buyer has accepted the escrow transaction(Meaning one party created the escrow and sent, the other accepted), the escrow transaction now becomes irreversible.

What if I want a refund from the Seller?

For you the Buyer to get a refund from the seller, this must first be an agreement between the Buyer and the Seller, if the Seller accepts refunds. Secondly, If the seller accepts refunds, you just need to complete the first escrow transaction and create another escrow transaction where the roles are exchanged. So, it now looks like the Buyer now becomes the Seller and vice versa.

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